Getting started was quite an effort due to delays in support
When I began the onboarding process, it quickly became apparent that responsiveness from the support team was lacking. I had anticipated more prompt help especially since the software and training were intricate enough to require guided explanations. The initial sign-up was fine and payment was processed without issues, but once I tried to move deeper into the training modules and setup of calling tools, I found myself waiting multiple days to get answers. This delay hindered my ability to progress smoothly and led to repeated attempts to clarify seemingly simple points. While the software itself has quality features, the people side of the experience required much more effort from me than expected. Database features and automatic updates could have been introduced with better coaching, but instead I felt somewhat left on my own. The dialer and calling tools worked fine once operational, but getting there was the challenge. Overall, it was a practical obstacle rather than a technical failure that caused frustration, and it’s clear the effort required to get going was more than reasonable in terms of personal time. I hope this improves because the software itself does have promise.