Getting started was okay, but some things were missing imo
Hey, just wanted to share my take on how things went when I started with WFHI's sales and pre-purchase stuff. Signing up took a decent amount of time, not super quick but not too slow either, so the overall wait was alright. The steps from information gathering to actually seeing the payment process were clear enough, which helped me avoid confusion. But I gotta say, I felt a bit lost at points because while communication was fine, there wasn’t much in the way of proactive guidance or tips to get started faster. Like, I had to figure out a few parts about the dialer and database features on my own, which slowed me down a bit. Also, automatic updates seemed to happen in the background, but I didn’t get too many explanations about what changed or improved, so I was unsure if I was missing new stuff or not. Support was there when I called, but I wish there was a smoother way to jump in and get real-time help without waiting. Billing and invoicing went smoothly though, no issues, and payments were tracked well through the dashboard. Overall, it was okay to get started, but some extra guidance or clearer onboarding for complex features would’ve made it easier for me, especially since I’m still learning the ropes here.