Getting started was okay but could have been faster
The software access was granted after some waiting, and I expected it to be a bit quicker than it turned out. Once I could log in, the onboarding process was detailed but took longer than I hoped to complete, which meant some delay in actually using the calling tools and dialer effectively. I appreciated that the database integration worked smoothly once everything was set up, and automatic updates happened without much fuss. Support was responsive, though sometimes the answers were patchy, and I had to ask a few times for clarifications. One reservation I have is that the initial setup felt a bit overwhelming, especially as I was new to this kind of remote workflow software. Invoice generation was handled well and got delivered on time which was a relief. Overall, I felt the experience was a mix of patience required and some effective features, but I wish the whole onboarding and access process had been a bit more streamlined so I could get going faster.