Getting Started Was More Effort Than Expected
Starting with WFHI software took much longer than I had anticipated. I spent many hours just trying to configure the calling tools and dialer features, which were not as intuitive as I hoped. The onboarding materials were general and didn’t address several roadblocks I encountered. It was not until I had several calls with the support team that I began to piece together how to make the database feature work for my needs. Each session helped a bit, but this back-and-forth extended the setup time significantly. Automatic updates kept changing aspects of the interface, which sometimes meant re-learning parts of the system. Payment and invoicing processes were straightforward, so at least that part wasn’t confusing. Still, the extended effort and time to get fully operational frustrated me. I expected a smoother start and more immediate usability after signing up, yet it took me much longer and required more patience than I expected. All in all, I found the initial workload of getting going quite heavy and draining.