Getting started was alright, took some time
I found the support team to be generally responsive, though it did take some effort before I felt properly set up. Initially, there was a delay in understanding how to integrate the calling tools and use the dialer effectively with my existing workflow. The documentation was clear, but certain aspects like the database feature needed a bit more explanation. When I reached out to telephonic support, they were polite and tried to help, but it sometimes felt like a back-and-forth with no instant solution. The onboarding training covered most of the basics but I had to spend additional time figuring out how automatic updates would impact my flow. Signing up and handling invoices was straightforward enough, so at least those administrative parts didn’t cause headaches. Overall, I am operational with the software now, but it took more time than expected to get to this point. I understand that some complex features require patience and practice, so I am cautiously optimistic, though I wish the initial setup had been a bit smoother.