Getting started was a mixed bag, took some real effort
Reflecting on my experience weeks after signing up, I can say the support and communication around onboarding were a bit of a mixed bag. On one hand, certain aspects like the telephonic guidance and help with initial software setup worked well and made it easier to understand the basics. On the other hand, it took quite a bit longer than I expected to really get everything going. Some steps in the training were more complicated than they needed to be, which meant I had to spend extra time figuring out features like the dialer and database access on my own. The invoicing and payment processes were mostly straightforward but I encountered minor delays getting confirmation emails. Looking back, I recognize that the effort required probably helped me learn things in depth, which is a positive. However, there could definitely be improvements to make the initial ramp-up faster and less taxing for new users. Overall, I’m glad I stuck with it but it wasn’t without its challenges.