Getting started took way longer than I expected
The overall support and communication when I first started using the software was noticeably slow. Once I signed up and attempted to set up the calling tools and onboarding workflow, I found that it took several days to get any substantial help from the telephonic support. Initial guides were there, but I needed some clarifications to proceed confidently. I had to keep following up with the support team as some responses were delayed or unclear, which slowed down my progress even more. The automatic updates feature worked fine, and I appreciated that part of the software running smoothly. It was just the waiting time for answers and explanations that felt like an obstacle to me. Eventually, I managed to get going, but an onboarding experience that took almost a week in total was frustrating. I believe having more proactive or faster assistance would really improve the experience for new users. I will continue to use the product and hope the customer service improves because the functionality itself is okay once you get past the initial stage.