Getting started took quite a bit of time
I’m thinking back on the sales and pre-purchase experience with WFHI, and I can’t decide exactly how much time it took to get going. The signup and invoicing processes were fairly straightforward, and I didn’t mind repeating some steps to confirm details. But there were unexpected waits, like during onboarding when waiting for telephonic support responses or waiting through scheduled automatic updates before being able to fully test the calling tools. Sometimes, I wondered if I was doing something wrong or if delays were normal, which made me uncertain. The database setup also took several attempts to figure out, so it felt like a prolonged learning curve. I guess some repetition and waiting are part of learning a new workflow, but it might be worth streamlining certain communications or processes to reduce downtime. Still, I understand these things don’t always run perfectly from the start.