Getting started took much longer than expected
I had anticipated that the onboarding and training process at WFHI would be fairly quick and streamlined, given the digital nature of the platform. Unfortunately, my experience was quite different. The initial sign-up and access were pretty standard, but getting fully set up with the software and actually feeling comfortable using the calling tools took much longer than I imagined. The training materials were there, but I found them somewhat scattered and had to spend time piecing together the relevant parts on my own. The database feature, while useful, required additional guidance that wasn’t immediately available through the initial onboarding. Support was responsive but couldn’t always resolve my doubts in a single call, which prolonged the process. By the time I felt sufficiently ready to use the platform effectively, several weeks had passed. This was frustrating because I expected a quicker ramp-up and easier navigation through the starting phases. While I saw potential in the system, the time investment before I could use it confidently was more than I had bargained for, which dampened my initial enthusiasm.