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I had anticipated a fairly quick onboarding process after signing up, expecting to start using the s

3 out of 53 of 5Unverified experienceTraining and onboarding

I had anticipated a fairly quick onboarding process after signing up, expecting to start using the s

I had anticipated a fairly quick onboarding process after signing up, expecting to start using the software efficiently within a day or two. In reality, it took me nearly a week to get fully comfortable with the training materials and set up the calling tools properly. The initial training was helpful but slowed down by frequent pauses to check the database integration and dialer features. Some parts of the onboarding flow seemed straightforward compared to other similar tools I've tried, but others required more effort to understand, especially syncing the database updates with the automatic refresh system. That meant I couldn’t begin dialling effectively until I was sure all was properly set up. The invoicing and payment confirmations went smoothly, but the learning curve felt steeper than expected. In comparison with my prior experiences, I would say the process was a bit more involved and required more commitment in time and attention than I had thought likely from the start.

Roshni WadekarTripura, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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