My initial experience with support and communication wasn’t as smooth as I had hoped. While the prod

My initial experience with support and communication wasn’t as smooth as I had hoped. While the prod

My initial experience with support and communication wasn’t as smooth as I had hoped. While the product itself seems capable, the actual process of getting going took longer and involved a lot of back-and-forth that could have been avoided. I found the onboarding somewhat cumbersome because the resources provided weren’t always clear or directly accessible when needed, especially relating to database setup and use of calling tools. Telephonic support was available but usually reached me only after some delay, pushing back resolution times. The wait for proper guidance slowed down my ability to use the dialer effectively in my daily workflow. Automatic updates functioned adequately, but they didn't particularly help speed up my initial experience. Sign-up and payment were okay—fairly smooth, but didn’t offset the other issues. Overall, the effort to become fully operational required more persistence and time investment than I anticipated with similar software. It did the job once I got there, but getting to that point was unnecessarily taxing due to the communication and support lag.