Honestly, support was helpful once I finally got through to them, but it took longer than I had anti

Honestly, support was helpful once I finally got through to them, but it took longer than I had anti

Honestly, support was helpful once I finally got through to them, but it took longer than I had anticipated to really get going with the software. The initial sign-up, invoicing, and payment processes were straightforward, but understanding how to effectively use the calling tools and dialer took a while. I spent quite some time going through the training sessions trying to piece everything together. The telephonic support was available, but sometimes it felt like there was a bit of a wait before I could speak to someone who truly understood my questions. Even after all the explanations, it wasn’t exactly instant to get the hang of integrating the database function with my actual workflow. The thing that stuck out most was that delay in ramping up rather than any lack of courtesy or knowledge from the support team. Once I did get familiar with the functionality, the regular automatic updates helped keep things running smoothly with fewer new issues cropping up. So, my overall experience was positive, just a bit weary from the startup time and learning curve, but eventually manageable.