I found the support experience with WFHI to be a mix of good and not-so-great. Initially, I was exci

I found the support experience with WFHI to be a mix of good and not-so-great. Initially, I was exci

I found the support experience with WFHI to be a mix of good and not-so-great. Initially, I was excited to try the dialer and calling tools, but setting everything up wasn’t as quick as I thought. The telephonic support was generally friendly, but it often took a little longer to get detailed answers. I did appreciate the staff explaining how the database feature integrates with the software during these calls, but I felt like some steps were glossed over, so I had to ask more questions. The automatic updates kept the software current, which helped in the long run, but the onboarding felt somewhat patchy in parts. On the plus side, the invoicing and payment processes were straightforward and hassle-free, which was a relief. However, I think if they had a more guided onboarding flow or quicker access to priority assistance at the start, it could have shaved time off my setup. In summary, things got going after a bit of back and forth, but some missing clearer instructions made that early period drag more than I expected.