I want to be honest in sharing that the process of actually getting started with the software took a

I want to be honest in sharing that the process of actually getting started with the software took a

I want to be honest in sharing that the process of actually getting started with the software took a bit more time than I initially hoped. Although the sign-up and invoicing steps were prompt and well explained, the real delay happened while trying to fully integrate my calling tools with the database. Support was available but getting the exact help to speed things up required multiple calls. I appreciate the eventual resolution and the fact that the training cleared up most of my doubts, but the total on-boarding period stretched longer than a week before I felt ready to use the software daily. I think you could improve by simplifying the initial setup or providing clearer step-by-step guides with estimated times. Even so, once everything was set up, the software worked well for my workflow, so the wait was partly worth it. Just try to shorten this crucial initial phase for future users.