I found that the initial onboarding process itself took more time than I had hoped, which was a bit

I found that the initial onboarding process itself took more time than I had hoped, which was a bit

I found that the initial onboarding process itself took more time than I had hoped, which was a bit frustrating. The telephonic support was helpful once I finally got through, but it required multiple attempts before I could speak to someone knowledgeable. The software itself felt well-designed, especially the dialer and database features, but configuring them the first time was not as smooth as the promotional materials suggested. Once everything was set up and working, the updates and invoicing worked as expected. I appreciated the balance of automated and personal support, though I think the initial stages could be sped up with clearer instructions. Overall, while the initial phase was longer and a bit clunky, the actual use of the software after setup was straightforward and reliable, making it worth the patience to get through the launch period.