Getting started took longer because of missing clear updates
It took me quite some time to get fully started with the software, which was frustrating initially. I think one of the main issues was the lack of clear updates during the waiting period after sign-up. While the team was communicative when I did reach out, there wasn’t much proactive information about when the onboarding or training would begin. This missing piece made me feel in the dark, and I had to chase for details more than I would have liked. Once the process started, it was okay and the onboarding sessions were helpful, but the initial delay impacted my overall impression. I expected smoother hand-holding before diving into the system itself. The sales process itself was pretty detailed and clear, but the timeline was not well communicated, which meant I couldn’t plan my time well. So overall, while the core product and training were fine, the waiting period wasn’t handled as well as it could have been, and that gap reduced the overall ease of getting going.