Getting started took far too long and felt incomplete
I had expected the onboarding process to be quicker, but it took much longer to get properly set up than I thought it would. The telephonic support was polite but sometimes I felt the instructions weren’t detailed enough to move me forward. Some parts of the software, like the calling tools and database features, seemed confusing and even after several attempts, I wasn't sure I was using them correctly. There was a sense that certain key explanations or training materials were missing, which made it hard to get going confidently. Payment and sign-up were clear enough, but support during initial usage lacked the depth I had hoped for. Overall, my experience started frustratingly slow, and I kept wondering if I had missed something essential in the process.