Getting started required more time than expected
The support and communication during the initial phase took longer than I thought. From signing up to being able to use the dialer and database effectively, the whole process stretched on longer than planned. I reached out to telephonic support several times, but the wait before getting actionable responses added to the delay. The paperwork and invoicing were fine, no issues there, but the onboarding steps had gaps in instructions which meant I spent extra hours figuring things on my own. While the training materials were available, I found that I had to combine them with follow-up calls to really get things moving. The actual configuration of the calling tools also took multiple attempts to perfect. This extended start-up time is something any new user should prepare for if they want to hit smooth workflow soon after signing up.