Getting started felt slower than I had hoped
Starting with WFHI’s training and onboarding took longer than I initially expected. While the instructions were clear enough, I found myself spending extra time on the database and calling tool setup steps. The dialer configurations especially required trial and error before I felt comfortable using them efficiently. I think the thoroughness of the process contributes to the overall quality but it did make the initial phase a bit slow. Still, once past those steps, the system became easier to navigate and I could focus more on actual workflow management. So it was a mixed experience where the initial wait was frustrating, but it made the subsequent use smoother overall.