Getting started felt longer than expected with some bumps
The journey from sales inquiry to actually using the software seemed longer than I anticipated. Initial sign-up and invoicing went smoothly, but when I tried to start the training and make use of the calling tools and dialer, I faced delays. Some features required updates that I wasn’t clearly informed about beforehand, which added to the waiting time. Accessing the database also took some trial and error as I navigated through the menus. While support was available by phone, the resolution time for certain issues wasn’t immediate, resulting in more back-and-forth than I hoped. That made the early experience feel somewhat fragmented. I had expected a more streamlined onboarding flow based on the introductory materials I reviewed. Despite these challenges, being able to eventually familiarize myself with the software confirmed my interest in using it further. Still, I believe improvements in communication about updates and clearer initial guidance would make the effort to get going less taxing overall.