Getting started felt like a slow uphill climb
Honestly, the whole billing and sign-up experience felt quite drawn out and frustrating rather than seamless. I was expecting that once I signed up and made the initial payment, access to the software would be near immediate and the process smooth. But it took much longer than I thought with several back-and-forth calls to clarify invoices and confirm payment details. The delay in getting full access to critical features like the calling tools and database frustrated me since I had already planned my workflow based on when I’d start using it. While the telephonic support team was polite, even their responses sometimes took unexpectedly long which didn’t help the pace. It wasn’t just about the wait though; the whole process felt disorganized because invoicing and payment updates sometimes didn’t sync properly. This gave me an impression of inefficiency that lingered throughout the onboarding phase. Overall, my feeling was that the initial hurdle wasn’t worth it considering how long it drew out getting fully operational.