Getting started felt like a bit of a waiting game
Starting out with support and communication from WFHI was a mixed experience. On the one hand, I appreciated that the team was responsive once I reached out, and they provided clear answers to my questions. On the other hand, I felt like setting up and getting going took a bit longer than I expected because the initial response to my queries had a short delay. The telephonic support was generally helpful, but sometimes I had to wait on hold longer than I was comfortable with. The invoicing and payment steps went smoothly, which was a relief, and I liked that automatic updates seemed to keep the software current without me needing to do much. So, while support was good overall, the slight lag at the start gave me a moment of doubt, making this a balanced experience where both good and less good moments coexisted fairly.