Getting software and access required more effort than I expected
Setting up access to the WFHI software was a mixed experience that needed more effort on my part than I initially anticipated. At first, I encountered delays during the sign-up and invoicing stage, where the clarity of instructions left something to be desired. Once I finally logged in, the database features were promising and seemed to match my workflow needs, which was a positive aspect. However, whenever I sought help through telephonic support for access problems or to understand features better, the responses were inconsistent and sometimes slow. This meant that resolving some issues took multiple calls and substantial follow-up on my end. The software itself updated automatically which worked without trouble, and that was convenient. The dialer tool also functioned adequately across my working days. While there were reliable parts in their onboarding flow and some training materials helped, the overall responsiveness of the team could be improved to reduce the effort required from the user during the critical initial setup phase.