Getting set up took some effort, but it was doable
Started using WFHI’s product and honestly, setting it up wasn’t the quickest I’ve experienced; it took a fair amount of effort to get all the pieces in place. The sign-up process itself was fine but linking into the software and accessing the calling tools required multiple steps that weren’t fully intuitive at first. Training sessions helped, but I had to go back over some content more than once to understand the database feature fully. The automatic updates sometimes changed things I was used to, so that slowed me down a bit. Luckily, telephonic support was there to talk through some issues, though it sometimes took a while for priority help to arrive. Still, the invoicing and payment flow was easy to get right finally, and after a couple of days, I was more comfortable navigating the system. I’d say the initial effort was above average, but worth it since the tools provide a strong foundation once fully set up. I’m optimistic about using WFHI’s software going forward, knowing what to expect. So while it wasn’t the simplest start, the effort invested did bring me to a good operational level fairly quickly and makes me want to keep exploring its full potential.