Getting responses required persistent effort
I reached out to support multiple times regarding some issues I faced with the database feature and dialer setup. Each time, I had to follow up several times before getting any meaningful reply. The team was available mostly during fixed hours which did not completely align with my working schedule, leading to further delays. Sometimes, the responses were brief and did not fully address my concerns, so I had to clarify and reach out again. The telephonic support did eventually resolve some of my problems, but it required consistent reminders from my side. Chat support was not always online when I needed immediate help. Overall, the responsiveness was there but only after considerable effort and patience. If you expect quick, hassle-free communications without persistent following up, this might be frustrating. Still, once connected, the team was capable of assisting effectively within their constraints.