Getting off the ground was slower than I hoped
Getting everything set up with WFHI's services took longer than I expected, although the support staff was helpful once I reached out. It wasn't a smooth start because I found the initial onboarding a bit confusing, which slowed down my progress. Once I got past the early stages and started using the dialer and database features, things got better. I appreciated the clarity of the updates that were automatic—they helped keep the software current without me having to do anything extra. However, the initial delay made me slightly doubt if I'd get proper assistance throughout. Overall, I think the responsiveness after I raised concerns balanced out the slow start, leaving me cautiously optimistic. While I liked the ongoing telephonic support and the priority assistance options, I’d prefer if the initial sign-up and training were more streamlined to save time. I’m settling in now, but honestly, had the onboarding been simpler, my experience would have felt a lot more positive from the get-go.