Getting info was fine but needed some patience
I explored their software offerings and decided to contact them before making a purchase. The sales team was generally responsive, answering my questions within a day or two. I appreciated how they were courteous and not pushy at all. However, I did wish their follow-up was a bit more proactive, especially since I had some specific setup questions that took a few back-and-forth messages to clarify. The onboarding flow seemed structured, and I was impressed that training was included. Payment and invoicing were handled smoothly, with clear documentation sent promptly after sign-up. I also noticed that the software had promising features like a built-in dialer and database integration, which could fit well with remote workflows. Overall, contacting and obtaining pre-purchase information was straightforward but required me to initiate multiple times for all the details I wanted. The experience left me satisfied though; it wasn’t fully frictionless, but it was reasonable for this kind of product. I’d say if you’re considering this, be prepared to ask a few questions and wait for clear answers, but it’s worth it for the support and software features you get.