Getting help was a bit of a push, but worth it
I found the responsiveness of the sales and support teams to be generally good but requiring some persistent effort on my part. From the moment I signed up, the standard communications and invoicing were efficient, and the process straightforward. However, when I reached out with questions about the onboarding flow and the dialing tool's advanced features, it took a bit longer than I expected to get detailed responses. The telephonic support staff were very helpful once I connected with them, patiently walking me through the database integration and training materials. The automatic updates caused no disruption, which was appreciated. While I felt I had to follow up a few times to get to the right help, the quality of assistance was quite strong once it arrived, which balanced out the effort involved. In short, you’ll likely need some persistence if you want quick replies, but the people behind the scenes do seem to care and support thoroughly.