Getting help took some effort but had its moments
Looking back on my time using their software, I had a fairly mixed experience with how responsive the team was. On the positive side, when I encountered issues accessing the database feature or needed help understanding the dialer, the support team eventually got back to me and provided workable solutions. However, there were definitely delays in response time, and sometimes I felt I had to follow up multiple times before getting a meaningful reply. The onboarding process did not progress as smoothly as I had hoped, and I ended up spending extra time figuring things out on my own. Although the automatic updates seemed designed to improve the software continuously, they occasionally disrupted my usual workflows, requiring further support calls. Reflecting on the entire period, I think the service team tried, but perhaps their communication cadence and proactive assistance could have been better to reduce the effort needed on my part. In summary, while I was able to get most issues resolved with some persistence, the experience required more time and patience than anticipated.