Getting help felt like a long trek
So honestly, trying to get support was more effort than I expected. I mean, when I first needed help, I called and waited over the phone longer than I wanted. Sometimes they picked up quickly, but other times I was left hanging with no response for a while. I get that they might be busy, but the inconsistency was frustrating. I even sent emails that took a day or two to get answered, which slowed me down. The funny thing is, when I did finally reach someone, they were generally helpful and tried to address my concerns. But the back and forth took too long and I had to keep reminding them about my issue a couple of times. It made me feel like the effort to get a simple answer was an ordeal in itself, more than the software’s usual usability issues. I was kind of hoping for smoother communication, something a bit faster or more predictable. Instead, my experience kept circling back to that struggle with responsiveness, rather than focusing fully on the software and features I was using.