Getting going was more effort than I expected
I started with a hopeful mindset but quickly found the whole support and communication process quite slow. It took a while to get clear responses from the support team when I had questions about the software setup. I mean, the telephonic help was okay, and when I finally got through, they seemed polite and helpful. Still, the time it took between my queries and actual resolutions was longer than I anticipated. The onboarding paperwork and the training sessions dragged out a bit, which made me unsure if I was on the right track. I kept wondering if maybe I was missing something or if the wait was normal. The overall communication could have been more prompt because it felt like I was stuck in a loop waiting for answers that didn’t come quickly. So, while I’ll give credit for the actual help when it arrived, the effort it took to reach that stage wasn’t really what I expected at all.