Getting Going Took Much Longer Than Expected
If I had to sum up my onboarding experience to a friend, I would say it was kind of slow and a bit frustrating. At first, I was excited to start with the WFHI software and expected a smooth setup, but learning all the features and how to integrate the database into my daily tasks took a lot more time than I thought. The training was supposed to help, but I often found myself guessing how to use the calling tools and the dialer properly. Updates came automatically, which I appreciated, but they didn’t make the transition easier since sometimes features changed unexpectedly. Telephonic support was available but not always quick, so that added to the delays. The signup and payment process went fine, but unfortunately, that was the only part that didn’t drag out. Looking back after weeks of use, I’d tell someone to prepare for a steep learning curve and quite a bit of patience to really get things going well.