Getting going took longer than expected, but not all bad
Starting out with the training and onboarding felt a bit slower than I had anticipated. Initially, I thought I could be fully operational within a day or two, but the process stretched over several days. The software has a good structure, and the dialing tool works well once you get the hang of it, which is definitely a positive. However, understanding how the database integrates with the workflow took some trial and error. The onboarding paperwork and tutorials were informative but could have been a bit more streamlined to help set up faster. Automatic updates were mostly smooth, though occasionally I noticed new features that needed me to revisit training materials, adding to the startup time. Support was available when I needed it, which was reassuring, but the need to rely on support for multiple clarifications delayed the process. Payment and invoice setup proceeded normally, so that part was a stable step in the journey. While I don't regret choosing this software, the onboarding took longer than I hoped, mainly due to the amount of setup and customization it requires. The calling tools and database features work well once you’re set, but expect to spend some hours learning how to make the most of them. In summary, the getting started phase had a mix of smooth functions and slow adjustments, but I feel better prepared now to use the software effectively.