Getting going felt like a slow crawl at times
The overall experience with support and communication was a bit of a mixed bag for me. On one hand, when I did finally get connected with someone via telephonic support, their help was clear and informative, which made me feel at least reassured. But on the other hand, the time it took to start actually using the calling tools and dialer properly felt longer than I expected. The onboarding itself seemed thorough, but some details could have been explained sooner to avoid the wait. I also noticed occasional glitches with software updates that slowed things down a little. Despite these bumps, the database management feature fit nicely into my workflow once I got the hang of it. The level of responsiveness was okay, but I wish it could have been a bit faster at getting me started fully.