Getting Answers Needed Some Effort and Patience
The pre-purchase experience was a mixed bag in my opinion. When I first reached out with questions about the software features and training details, the responsiveness was decent, but sometimes it took a while to get clear answers. There were a few instances where I had to follow up because the response didn’t fully address my concerns. On the positive side, the team was polite and generally patient. I appreciated that they didn't rush me and seemed willing to explain the dialer and database functions more than once. Still, the multiple rounds of back and forth dragged things out a bit longer than I anticipated. The invoicing and payment process also added some waiting time, but eventually everything went through smoothly. Overall, the effort required on my end was higher than I hoped before signing up. It was a bit frustrating at times to wait on replies or get details clarified, but the communication wasn’t bad enough to be a dealbreaker. I’d say it was an okay experience, just with room to improve how quickly and thoroughly they respond to initial queries.