get ready for a bit of an uphill climb
Setting up the WFHI software and calling tools wasn’t as simple as I hoped. The initial setup required a lot of one-off effort that was pretty intense — I remember spending a long evening just configuring the dialer options and making sure the database synced perfectly with the workflows. While that part was manageable on its own, the ongoing adjustments were another challenge. I wasn’t sure if the support would be as helpful after the initial setup, and honestly, it took quite some time and multiple calls to get some of the routine issues fixed or explained. The telephonic support was alright in some moments but not consistent enough to reduce the burden of continuous troubleshooting on my end. It felt like the heavy lifting was mostly done once, but then keeping things running smoothly required frequent attention from me, which was tiring. The sign-up and invoicing side was okay, but it didn’t offset the effort needed for setup and continued maintenance. Overall, I found the process a bit more demanding than expected and wish the setup had been simpler from the start.