Generally well-organized, though one step felt a bit off
My experience with WFHI’s sales and pre-purchase steps was mainly positive, but there was one moment where I felt things could have been smoother. The overall sequence of signing up, invoicing, and getting access to software made sense and balanced well between automation and human interaction. However, when I reached the stage of choosing the software features, the options weren’t immediately clear, which slowed me down. I wasn’t sure if I had to select particular training modules upfront or if those would be available later. Aside from this, the telephonic support during the process was accessible and reassured me that questions would be answered. The interface overall was intuitive, and automatic updates sounded like a useful feature for ongoing ease of use even if I didn’t get to try them immediately. So, I felt good about the process, but that one step added some unnecessary uncertainty which could be clearer.