Generally smooth support, but a patchy experience at times
My experience with support has been mostly positive across several weeks. Usually, when I called in, the telephonic support team was responsive and willing to guide me patiently, especially after I was past the onboarding stage. They clarified doubts relating to the database and dialer tools promptly. However, I sometimes felt the communication lacked depth, particularly when I needed detailed help on automated updates and how they might affect my current setup. These moments left me feeling a little uncertain about some changes after updates. Despite the minor gaps, day-to-day interactions have been productive, with the team generally reachable and helpful. The sign-up process was straightforward, and invoices arrived on time without issue, which set a good tone from the start. Overall, my feeling is positive with a slight reservation due to those occasional brief support misunderstandings.