Generally satisfied with support, though some small speed bumps
Using the WFHI support over several weeks gave me a generally positive feeling about their communication. The telephonic assistance was usually available when needed, and the staff was polite during routine queries related to software features and the database. Over time, the daily interaction became smoother, with fewer misunderstandings in explaining how the calling tools and dialer should be integrated into my workflow. One minor reservation is that response times could vary depending on the time of day, which sometimes made scheduling follow-ups a bit tricky. However, the automatic updates helped reduce the number of tickets raised, as many bugs were fixed seamlessly in the background without needing to contact support. The invoicing and payment processes were consistent and left no room for confusion, which added to the peace of mind during ongoing usage. Overall, the support's steady performance day to day contributed positively, explaining why I'm happy with the experience though it’s not perfect.