4 out of 54 of 5Verified customerSupport and communication
Generally satisfied, though support lagged behind my hopes
I was expecting faster response times when things went wrong because WFHI promotes their telephonic support as priority assistance. When my initial setup encountered an issue with the dialer integration, I called for help and was put on hold longer than I anticipated compared to other services I've used. Eventually, the support team clearly understood the problem and guided me through a solution, which improved my impression. Still, the delay made the resolution feel less efficient than promised. Given that many aspects of the software and onboarding were smooth, this was a minor disappointment but something I hope they improve going forward.