Generally satisfied given their hours
I’ve found the support hours to be fairly compatible with my own working schedule. It’s not like they were always instantly available or anything, but usually they picked up or returned calls within a reasonable time frame during my typical work hours. When I needed help setting up features like the calling dialer and accessing the database, they were there at the right moments. I wasn’t expecting round-the-clock support, so this suited me well enough. The updates seemed to happen smoothly without requiring my interference, which made the workflow easier to manage. The onboarding training itself was also scheduled times that fit well with my availability, so I didn’t feel rushed or forced into odd hours. Though I’m pretty experienced with software like this, getting some guidance on the smoother parts of operation was useful. The sign-up and invoice management processes went through without any issues too. Overall, I’m content with the support being tailored to practical working hours.