Generally satisfied, but noticed small delays now and then
Overall, I found the telephonic support and communication from WFHI quite reliable day to day. Initially, I was skeptical about how quickly support would respond after the onboarding phase, but the call-based assistance kept things moving smoothly. The priority assistance team took their time occasionally, causing minor delays when I needed quick clarifications on the dialer's functions during busy hours. Apart from these slow moments, the communication was clear, and the support staff was courteous and understood my queries well. The daily updates pushed automatically without causing interruptions were a big plus, showing the workflow remained seamless. Invoicing and payment were also straightforward, without any hidden steps or surprises, which made the administrative part less stressful. In sum, I feel pretty confident about the support system overall, although the little hiccups in response time mean I can't say it's perfect. But for the most part, the experience was smooth and consistent across the board.