Generally satisfied, but could use smoother invoicing
I feel mostly positive about the whole sign-up and pre-purchase process. It mostly did the job I expected from such a software provider including easy access to training and the dialer system early on. The daily usage of the features like database access and automatic updates was consistent with what was promised. I only had a small reservation about the invoicing process which took a bit longer than I anticipated to receive and sometimes was unclear on details. Otherwise, connecting with support and getting answers was pretty straightforward without much hassle. Overall, the experience left me satisfied enough to keep using the software but I wish they could make the billing side a bit smoother and quicker next time.