Generally responsive support, unsure if I’d do it again though
The support team was fairly responsive when I reached out with questions about the software and the onboarding steps. Calls to their telephonic support didn’t have long wait times, which I appreciated. They handled my queries about the dialer and database features with reasonable clarity even though some answers felt a bit scripted. Communication was courteous but sometimes lacked depth, leaving me a bit unsure if they really understood my specific concerns fully. The automatic updates seemed to ease some problems, although I encountered a few minor hiccups which I eventually resolved with their help. Despite these positives, I do wonder if I would choose this service again given the occasional gaps in support knowledge and the overall learning curve. The sign-up and payment process was smooth enough, and the invoicing was easy to track. So in sum, the team was accessible and helpful to an extent, but the experience left me a bit hesitant about full recommittal without improvements in communication depth.