Generally quite helpful, though some minor delays
I found the communication and support from WFHI to be smoother than what I've previously experienced with similar platforms. The telephonic support was fairly responsive most of the time, which helped keep my remote workflow running reasonably well. They were patient during my calls and provided clear explanations, which is a step up from past services where I often had to repeat myself. My only minor issue was occasional waiting before getting through to an agent, which sometimes slowed down problem-solving. Still, overall, the support was competent and made it easier to adapt to their software. The automatic updates did not disrupt my work, which I appreciated. In comparison with past experiences, this was an improvement even if it's not perfect. So, I would say I feel fairly positive about the support and communication here, minus those brief waiting times. I'd expect to continue using their assistance when necessary, given it's mostly reliable and not too frustrating.