Generally positive feel, though setup wasn’t all one-time
I would say my experience with the training and onboarding was mostly positive, though not completely without some small caveats. The initial setup required a good deal of input, which was clearly a one-off, like setting up my profile and understanding they system interface. What I noticed, however, was that some parts of the training felt ongoing because I had to revisit certain concepts, especially concerning how calls are managed using the dialer and how to properly update the database for remote workflows. It wasn't too overwhelming though, as the software provides automatic updates that help keep things current. The one small criticism I'd have is that the line between one-time set up and ongoing learning could have been more clearly delineated so expectations were clearer. Overall, though, I feel fairly comfortable using the tools and expect to use the training resources occasionally as I encounter newer features or workflows.