Generally positive experience but some expectations needed adjustment
Using the software and going through the sales and pre-purchase process mostly matched what I expected. The sign-up was clear, invoices arrived promptly, and the payment process was straightforward. The automatic updates worked well and didn’t cause any disruption, which was good. However, I had hoped the telephonic support would be a bit more proactive in explaining the calling tools and database functions during onboarding. Instead, I had to push for details myself, which took some extra time. Despite that, the support was polite and helpful once I reached them. Overall, the experience was good enough for me to keep using it, but a little more preemptive assistance could have improved things. The balance between what I anticipated and what I got left me mostly satisfied, though not perfectly so.