Generally positive but you could tweak daily flow for smoother use
I've been using the training modules over the past few weeks and overall I find the onboarding process quite effective. You have laid out the steps clearly, and after the initial setup, I am comfortable navigating the software daily. However, I noticed some aspects behave inconsistently when I return to the platform after a break. For example, the dialer sometimes takes longer to connect my calls, and the database updating lags. It isn’t a dealbreaker, but it does slow things down a bit during busy periods. I believe if you focused on improving these day-to-day performance issues, the overall experience would become smoother. Still, I appreciate the telephonic support which was responsive whenever I reached out for assistance, even on less typical inquiries. Keep up the good work; these small tweaks will go a long way.