Generally positive but wished onboarding was clearer
I felt quite positive about the WFHI training and onboarding overall, although there was a bit of figuring out on my own. The training materials were useful, offering good explanations of the core software features, especially the database and calling tools. However, some aspects of the onboarding flow were less obvious and I had to explore the software interface a bit to understand where certain settings were. This sometimes slowed down my process, but on the other hand, it allowed me to become more familiar with the software intuitively. Support was available by phone which helped when I got stuck but not all questions were answered immediately, so some patience was needed. The automatic updates were mostly smooth and didn't disrupt my work. In sum, I felt fairly comfortable by the end but I think a bit more guidance initially would have made the early days easier. Despite this, I see value in the thorough training and I am confident I now know how to use the software effectively for remote workflow management.