Generally positive but some issues handled better than others
The training and onboarding process was mostly smooth, and I appreciated that they provided detailed tutorials. When I encountered some issues with the dialer integration during my first week, the support team responded fairly quickly, which helped me get back on track. However, I found the onboarding flow to be somewhat rigid; it didn’t always account for unexpected errors or customized workflows. For example, the database setup wasn't as flexible as I expected, which meant I had to work around some limitations. Automatic updates were handled seamlessly, thankfully, so I didn’t have to worry about manual installations. Overall, I felt confident within a couple of sessions, but the lack of flexibility during training did hold me back a bit. I think with a bit more personalization during onboarding, it could be excellent. Still, I’m satisfied with how well they managed the technical problems that cropped up early on.